Privacy policy

Privacy Policy

Hycon Homes Pty Ltd (“we”, “us”, “Hycon Homes”, “the Policy”) will help you understand how Hycon Homes manages the information that we collect, use, and disclose, and how you can contact us if you have any queries. The Policy applies to and is adopted by all Hycon Homes employees, related entities, associated companies, and contractors which are subject to the Privacy Act 1988.

Background

Personal information is defined as information, or an opinion, in any form and whether true or not, about an individual whose identity is reasonably apparent or can reasonably be ascertained from the information or opinion.

Sensitive information includes health details, race or ethnicity, political opinions, religious or philosophical beliefs, sexual preferences, membership of political or trade associations, union membership, and criminal history.

In this Policy, we refer to personal information and sensitive information collectively as personal information. Hycon Homes will not collect sensitive information about you unless you consent, or unless we are required to by law.

Information We Collect and How We Use It

Hycon Homes only collects, holds, uses, and discloses (“handles”) personal information that is reasonably necessary to deliver our products and services. We may also collect and handle information for marketing, research, planning, and product development purposes.

We collect information through our website, integrated third-party services, at display centres, or over the phone. We may also collect details if you enter a competition, respond to a survey, or if we are legally required to do so.

Hycon Homes may use technologies such as cookies, tags, and analytics tools (including Google Analytics) to improve user experience and services.

Depending on your interaction with us, personal information may include:

  • Contact details, financial and employment information when assessing eligibility for finance.

  • Contact and financial details when placing a deposit on a home.

  • Communication between you and Hycon Homes.

  • Transactional and feedback information relating to our products and services.

Hycon Homes will use personal information primarily to provide products and services, manage customer communications, and for internal administration. We may also use personal information for direct marketing where it could reasonably be expected, or where you have given consent.

Storage and Security

Hycon Homes takes reasonable steps to protect the personal information we hold, using physical, electronic, and procedural safeguards. While we aim to keep data secure, no system is completely risk free.

Information may be stored in Australia or overseas by service providers, including cloud storage. Where information is retained for legal or business purposes, it is either securely destroyed or de-identified when no longer required.

Sharing Information

Hycon Homes may disclose personal information internally, to related entities, or to third parties where necessary to provide products and services, or as otherwise required by law. We will not sell or trade your personal information. Any third-party disclosure is subject to privacy protections consistent with this Policy.

We may disclose personal information outside Australia where necessary, but only where the recipient is bound by equivalent privacy protections.

Accessing and Updating Your Information

You may request access to, or correction of, your personal information held by Hycon Homes. We may require proof of identity before processing such requests.

Requests can be made in writing to the Privacy Officer using the contact details below. Hycon Homes will respond within a reasonable timeframe and will not charge for correction or deletion requests.

Complaints

If you have a complaint about this Policy or how we have handled your personal information, please contact our Privacy Officer. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Acceptance

By using or subscribing to our services, or purchasing our products without written objection, you agree to Hycon Homes using your personal information in accordance with this Privacy Policy.

Hycon Homes may update this Policy from time to time. Updates will be published on our website.

Contact Details

Privacy Officer
Hycon Homes Pty Ltd
Website: www.hyconhomes.com.au
Email: info@hyconhomes.com.au
Phone: (03) 5952 5876
Address: 2/221 Settlement Road, Cowes, VIC 3922

For more information on privacy in Australia, visit the Office of the Australian Information Commissioner: www.oaic.gov.au